Customer Service
Contact Us
Send a message about an order, a product, a return, or anything else. Include your order number if you already have one, and use the same email you used at checkout.
You can also email noonmart24official@gmail.com.
Customer Service
Track Your Order
Your orders stay in your noonmart24 account. After you sign in, open Orders. Each order shows its number, date, items, total, and whether it is being prepared or has shipped.
Use the same email you entered at checkout. The Sign in button in the header opens the account page.
You will see the order name, the products, the amount paid, and the current status.
When the parcel is handed to the courier, the tracking number and carrier appear on that order. Until then, the status stays as unfulfilled or in progress.
Keep the order number, then follow Returns & Refunds. We match the return to that order.
If you checked out as a guest
Sign in with the checkout email, or send us that email and the order number from the confirmation message. We will look up the order and tell you its status. We cannot show someone else’s orders.
Customer Service
Returns & Refunds
If something is wrong, damaged, or not what you ordered, write to us within 7 days of delivery. Unused items in their original packaging can be returned after we confirm the request.
How a return works
Sign in and open the order, or copy the order number from your confirmation email.
Use the contact form. Include the order number, the product name, and whether the item is unused, damaged, or different from the listing.
We reply by email with the next step. Do not send the parcel back before we confirm, so it is not lost.
After we receive the item and check it, the refund goes back to the original payment method. The time after that depends on the bank or wallet, not on the storefront.
What we cannot take back
- Items that have been used, washed, or are missing parts, unless they arrived damaged.
- Personal-care products whose seal has been opened.
- Items marked non-returnable on the product page.
A change of mind is accepted only while the item is unused, complete, and inside the 7-day window.
Customer Service
FAQ
Short answers for the questions we can actually support from the store.
How do I track an order?
Sign in, open Orders, and select the order. The tracking number appears there after the order is fulfilled. Details are on Track Your Order.
How do I return something?
Contact us within 7 days of delivery with the order number. Read the full steps on Returns & Refunds.
Which payment methods can I use?
Only the methods turned on for this store appear at checkout, and their icons appear in the footer. They are enabled in Shopify admin under Settings, then Payments. The theme cannot switch a payment method on by itself.
Why does a product say sold out?
The button follows the product’s real inventory. A sold-out product cannot be added to the cart until stock is available.
Where are my account and wishlist?
Sign in from the header. Account and wishlist stay hidden until you are signed in. Orders are inside the account, not on this page.
Do you show reviews or discounts that are not on the product?
Ratings appear only when the product has review data. A compare-at price appears only when that product actually has one.
Customer Service
Help Center
Use these steps for the parts of the shop that are already set up.
Find a product
Use the search in the header, or open a category. If a category does not have products yet, the page says so instead of showing another category’s products.
Add to cart and check out
Open the product and choose an available variant. Sold-out items stay disabled. The cart opens over the page and does not move the layout. Checkout is Shopify’s secure checkout.
Your account
Sign in from the header. From the account you can open Orders to see the order number, items, amount, and tracking after fulfillment.
Still stuck
Write to us on the contact form with the page you were on and, if it is about an order, the order number.
Company
About noonmart24
noonmart24 is an online marketplace for everyday shopping across fashion, home, electronics, beauty, kitchen, kids, and more. Prices are shown in the store currency, and a product can be bought only when it is actually in stock.
What you can expect
- Product pages use the store’s real title, price, photos, and inventory.
- Orders, tracking, and returns are tied to the order number in your account.
- Questions go to the contact form or noonmart24official@gmail.com.
Categories stay visible so you can open each one. A category page lists products only after that collection has products in Shopify.
Company
Careers
There is no open job list on the store right now. If you want to work with noonmart24, send a short introduction and we will keep it on file.
What to send
- Your name, city, and email.
- The kind of work you do, such as customer support, content, or operations.
- A link to your work or a short note about your experience.
Use the contact form and start the message with “Careers”. We reply only when there is a matching opening. Please do not send copies of identity documents in the first message.
Company
Sell on noonmart24
There is no self-serve seller portal yet. Brands and suppliers can ask to be considered by sending the details below. We reply if the products fit the shop.
Include this in your message
- Business name, city, and the name of the person we should reply to.
- What you sell, and whether the products are already in your own stock.
- A sample of prices and how you handle returns for faulty items.
Send it through the contact form with the subject line “Sell on noonmart24”. Listing on the store happens only after we agree. Sending a message does not create a seller account.
Company
Partner With Us
We look at a small number of partnerships: delivery, product supply, and campaigns that fit the shop. We do not have a public partner login.
Useful partnerships
- Courier or local delivery that can share a tracking number back to the order.
- Suppliers who can keep stock and accept the return rules on this site.
- Campaigns that do not promise a discount the products do not have.
Write through the contact form and start with “Partnership”. Tell us who you are, what you propose, and the cities you cover.
Policies
Terms & Conditions
These terms cover use of the noonmart24 storefront. Placing an order means you have read them. Checkout may also show Shopify’s own checkout terms.
Orders
A product can be purchased only while it is available. The price and currency shown on the product page are the price charged, plus any shipping amount shown at checkout. An order is confirmed when you receive the order email. We may cancel an order if the item is no longer in stock or the payment does not clear, and we will email you if that happens.
Your account
Keep your sign-in email to yourself. Order history is visible only after you sign in with that email. You are responsible for the address and phone number you enter at checkout.
Returns
Returns follow the Returns & Refunds page. A message sent after the 7-day window can still be reviewed if the item arrived damaged or different from the listing.
Policies
Shipping Policy
We ship orders that are paid and still in stock to United States. Prices use PKR. Shipping cost and the available options are calculated at checkout.
After you place the order
- You receive an email with the order number.
- The order stays in progress while it is being prepared.
- When it is handed over, fulfillment adds the carrier and tracking number to that order.
- You can see that tracking after you sign in and open the order.
Delivery time depends on the city and the courier. We do not promise a fixed number of hours on this page. If a parcel is delayed, contact us with the order number and we will check the fulfillment status.
Policies
Privacy
We use your details to take the order, reply to you, and show your orders when you sign in.
- Checkout collects the name, email, phone, and delivery address you enter.
- The contact form collects whatever you type into it.
- Order history is shown in your account after you sign in. It is not shown to other visitors.
The full privacy policy used by the store is here: Privacy policy.
To ask about your information, use the contact form or email noonmart24official@gmail.com.